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Shipping
The shipment will normally be delivered within 5 to 7 business days.
Three Day Delivery – $15
Your order must reach us by 12:00 PM EST and 3 Day Air must be selected in checkout. The shipment will normally be delivered within three business days.
Express/Second Day Delivery – $30
Your order must reach us by 12:00 PM EST and 2nd Day Air must be selected in checkout. The shipment will normally be delivered within two business days.
Overnight Delivery – $45
Your order must reach us by 12:00 PM EST and overnight shipping must be selected in check-out. The shipment will normally be delivered the following business day.
Once we have shipped your order, we will send you an email with shipping details and a FedEx or UPS tracking number. Follow the link in the email to check the estimated arrival of your order.
We cannot ship to Post Office Boxes, APO/FPO addresses, freight forwarders, hotel or motel addresses. We cannot ship to Puerto Rico, Guam, and all other U.S. possessions and territories situated outside North America.
Returns
Sale merchandise is final sale. We do not offer returns, exchanges, or store credit on purchased sale items.
You may return any non-final-sale product ordered on the moitieparfum.com website for a refund within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging and plastic wrap (including, if possible, the original delivery box). The original invoice must be provided with any return.
To return a product, please contact Customer Service at bonjour@moitieparfum.com. For more information on returns please see terms and conditions.
YOU MUST CHECK THAT YOUR SHIPMENT IS CORRECT ON DELIVERY. IF THERE ARE ANY DISCREPANCIES IN YOUR ORDER, FOR EXAMPLE DAMAGED OR MISSING GOODS, WHEN YOU RECEIVE YOUR ORDER, YOU SHOULD NOTE THE NATURE OF THE PROBLEM BY HAND, IF POSSIBLE, ON THE DELIVERY NOTICE, AND SIGN. YOU MUST CONTACT US AS SOON AS POSSIBLE BUT NO LATER THAN FIVE (5) DAYS AFTER RECEIVING THE DELIVERY. PLEASE KEEP ALL PACKAGING INCLUDING SHIPPING BOX FOR PHOTOS AND PROOF FOR CLAIM.
Exchanges
AT THIS TIME, MOITIEPARFUM.COM PURCHASES CANNOT BE EXCHANGED THROUGH MOITIEPARFUM.COM. PLEASE EMAIL BONJOUR@MOITIEPARFUM.COM TO EXCHANGE OR RETURN THE PRODUCT.
PAYMENT WILL BE RETURNED 5-7 BUSINESS DAYS AFTER THE EXCHANGE OR RETURN (TO THE ORIGINAL FORM OF PAYMENT OR A GIFT CARD).
Certain restrictions apply to any return or exchange, including for altered or personalized products, sale and other non-returnable products. Please see Terms and Conditions for more information.
